Effective Date: 1st May 2025
Welcome to the Vale Logs website (“our site”). By accessing or using our site, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, you must not use our website.
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1. Company Information
Vale Logs is a UK-based supplier of quality timber products and related services.
Contact Details:
Email: sales@valelogs.co.uk
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2. Acceptance of Terms
By using our site, you confirm that you accept these terms and conditions and agree to comply with them. We recommend that you print a copy for future reference.
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3. Changes to Terms
We may update these terms from time to time. The latest version will always be available on this page with the effective date noted at the top. Continued use of the site following any changes indicates your acceptance of the new terms.
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4. Access to Our Site
• Access to our website is permitted on a temporary basis. We may suspend, withdraw, or restrict the availability of all or any part of our site without notice.
• You are responsible for ensuring that all persons accessing our site through your internet connection are aware of these terms.
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5. Website Content
• All content on this site, including images, text, logos, and graphics, is owned or licensed by Vale Logs.
• You may not reproduce, duplicate, copy, sell, or resell any part of our site for commercial purposes without express written permission from us.
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6. Product Information and Availability
• All product descriptions and prices are displayed in good faith and believed to be accurate.
• We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
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7. Pricing and Payment
• Prices displayed on our website are in GBP (£) and inclusive of VAT unless otherwise stated.
• Payment must be made at the point of order via our secure checkout or an agreed invoice method.
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8. Delivery Information
• Delivery timescales and costs are specified at checkout.
• We aim to deliver within the specified times; however, we are not liable for delays beyond our control (e.g., adverse weather, strikes).
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9. Refund and Return Policy
Our [Refund and Return Policy] explains your rights to cancel, return, and request refunds for products. Please read it carefully.
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10. User Conduct
When using our site, you agree to:
• Not misuse the site by knowingly introducing viruses, trojans, or other harmful material.
• Not attempt to gain unauthorised access to the site, the server on which the site is stored, or any server, computer, or database connected to our site.
• Not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
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11. Links to Third-Party Sites
Our site may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content of these external sites.
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12. Limitation of Liability
To the fullest extent permitted by law:
• Vale Logs is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the website or our services.
• We do not guarantee that our website will be secure, error-free, or uninterrupted.
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13. Intellectual Property Rights
All content, design, text, graphics, logos, and images are the intellectual property of Vale Logs or its licensors. You may not use any part of the content without express permission.
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14. Privacy and Cookies
We process personal information in accordance with our [Privacy Policy] and use cookies as described in our [Cookie Policy].
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15. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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16. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Vale Logs
Email: sales@valelogs.co.uk
Effective Date: 1st May 2025
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1. Your Right to Cancel (Consumers)
If you are a consumer and you bought products remotely, you have the right to cancel your order within 14 days of receiving the goods.
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2. Returns Eligibility
• Items must be unused and in a resalable condition.
• Returns must be made within 14 days of cancellation.
• Custom or made-to-order products are not eligible for return unless faulty.
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3. Faulty or Damaged Goods
Report any faulty or damaged items within 48 hours of delivery. We will offer a replacement or refund upon inspection.
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4. Refunds
Refunds are processed within 7–10 business days after the items are returned and inspected.
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5. Return Costs
Unless the item is faulty, return shipping costs are the responsibility of the customer.
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6. Business Customers
Business orders are not covered by consumer rights. Refunds or returns are handled at our discretion.
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7. Contact Us
To request a refund or return, contact:
Vale Logs
Email: sales@valelogs.co.uk
Copyright © 2025 Vale Logs - All Rights Reserved.
Proarb Limited Trading as Vale Logs